Posts tagged with: management

I coach a lot of youth sports — high school and club soccer.  One of the mantras I have is play without regret. Playing without regret means when you look back at the game, you don’t regret anything you did...
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I recently had an interesting conversation with a client about customer service. In particular, the discussion was about managing a customer crisis. Here are 10 tips I suggested for future reference: Stay Focused. Every problem has three issues – how...
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Have you noticed there is never anything good in the fine print of an agreement? All the good stuff is up front and in large print. The bad stuff is buried in the back somewhere, deep inside a long paragraph,...
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A problem artificially hindering sales among B2B sales teams is measuring and rewarding the wrong thing — closed sales. It sounds right — pressure the team to sell more. But riding your team to close more business is like yelling...
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I see a fair amount of business plans – it’s an occupational hazard. And over the years I’ve been asked by a few angel investors to assist vetting companies seeking financing. Not long ago I sat with a company to...
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Years ago I worked for an organization with an informal motto of Failure is not an acceptable outcome.  It was liberating. When you remove failure as an outcome, interesting things happen — creativity increases and lack of success only motivates...
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“The time has come for one of us to buy and you’re the only one at the table that can do that.” It’s not the most polished closing statement ever made, but it won a $3.5M deal when I gave...
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